TIDE CLEANERS REWARDS TERMS & CONDITIONS

Effective Date: May 1, 2025

Welcome to the Tide Cleaners Rewards Program ("Program"), offered by Tide Services ("we," "us," or "our"). By participating in this Program, you agree to the following terms and conditions ("Terms"). Please read them carefully before enrolling.

1. Eligibility

The Program is open to legal residents of US who are at least [18] years of age.

2. Enrollment

To enroll in the Program:

You must opt-in to the program via the Tide Cleaners mobile app. To opt-in, visit the Wallet section, then tap Rewards.
You must create an account by providing accurate and complete information, including your name, email address, and any other details we may request.
You must agree to these Terms and Conditions

Enrollment in the Program is free of charge, and you can opt-out via the mobile app (Any collected points will be eliminated upon opting-out). This Tide Services Rewards program is not affiliated (points do not cross over) with the “Tide Rewards”program.

3. Earning Rewards

You can earn rewards ("Points") by making eligible purchases at Participating Stores or through our online platform.

Certain garments or services may be excluded from earning Points.
Points will be credited to your account within 7 days after the qualifying purchase has been completed.
Points are collected on a franchisee basis and may appear to be reset if you use a service point for several franchisees.

4. Redemption of Points

Points are automatically redeemed for coupons, discounts, or other rewards ("Coupons") as specified in your account. These are visible from your app homescreen and Rewards section of the app.
Points and Coupons are subject to expiration dates and other conditions as detailed in the specific offer.
Points have no cash value and cannot be redeemed for cash.
You may only redeem Points that have been properly credited to your account and that have not expired.
Points can not be transferred between guests
Coupons must be added to your digital wallet or brought into the store in order to be applied to orders

5. Coupon Usage

Coupons may only be used for eligible purchases at participating stores where you earned the points.
Coupons may not be combined with other offers, promotions, or discounts unless otherwise specified.
Coupons are non-transferable, non-refundable, and cannot be sold or exchanged.
Each Coupon is subject to the terms outlined in the specific offer, including expiration dates, product or service restrictions, and availability.

6. Account Information

You are responsible for maintaining the accuracy of your account information and for keeping your login credentials secure.

If you believe your account has been compromised or any unauthorized activity has occurred, you must notify us immediately.

7. Expiration and Forfeiture of Points

If your account remains inactive (no Points earned or redeemed) for 6 consecutive months, your Points may be forfeited.

If we determine that you have violated these Terms or engaged in fraudulent activity, we reserve the right to terminate your account and forfeit any earned Points.

8. Program Changes and Termination

We reserve the right to modify, suspend, or terminate the Program at any time, with or without notice.

In the event the Program is terminated, any unredeemed Points will be forfeited, and no compensation will be provided.

9. Disclaimers and Limitations of Liability

The Program is provided "as is," and we make no warranties or guarantees regarding its availability or functionality.

We are not responsible for any errors, omissions, interruptions, or delays in the Program.

To the fullest extent permitted by law, we disclaim all liability for any damages or losses arising out of your participation in the Program.

10. Governing Law

These Terms are governed by and construed in accordance with the laws of Ohio, without regard to its conflict of laws principles.

Any disputes arising out of or in connection with these Terms will be resolved in the courts of Ohio.

11. Privacy

Your participation in the Program is subject to our Privacy Policy, which outlines how we collect, use, and protect your personal information.

12. Contact Information

If you have any questions or concerns regarding the Program, please contact us here > Tide Cleaners Cares

By enrolling in and participating in the Tide Cleaners Rewards Program, you agree to be bound by these Terms and any modifications we may make from time to time.